Best of Meghalaya

Discipline:

• Participants are expected to follow the instructions of the trek leader and adhere to a code of conduct that promotes safety and respect for fellow trekkers, guides, and the environment.

• Any disruptive behavior that compromises the safety or experience of others may result in immediate expulsion from the trek without a refund.

Smoking and Drinking:

• Smoking and consumption of alcoholic beverages are strictly prohibited during the trek.

• Violation of this policy may lead to expulsion from the trek without a refund.

Guidelines by the Volunteer:

• Participants are required to follow the guidelines provided by the trek leader and any accompanying volunteers.

• Failure to comply with these guidelines may result in disciplinary action.

Changes and Cancellations:

• Trek Panda reserves the right to make changes to the trek itinerary or cancel the trek due to unforeseen circumstances such as weather conditions or other factors that may jeopardize the safety of participants.

• Participants will be notified of any changes or cancellations as soon as possible.

Health:

• Participants are responsible for ensuring they are physically fit for the trek.

• Any pre-existing medical conditions must be disclosed to Trek Panda before the trek.

• Trek panda is not liable for any health issues or injuries sustained during the trek.

Booking:

• All bookings must be made online through Trek Panda’s official website.

• Payments will not accepted on the spot.

Pending Payment Policy:

• Complete your pending payment 5 days before departure.

• Failure to pay the second installment may result in booking cancellation and loss of advance payment.

• Boarding will be denied for non-payment, and the seat will be reassigned.

Cancellation and Refund Policy:

• For Backpacking Expeditions and Long Treks (More than 4 nights):

• 30+ days before the trek: Full refund in a Trek Panda coupon or monetary refund with a 15% cancellation charge.

• 20-30 days before the trek: 80% refund in a Trek Panda coupon or monetary refund with a 50% cancellation charge.

• Less than 20 days before the trek: No monetary refund; 50% in a Trek Panda coupon.

• Less than 15 days before departure: No refund.

• If unwell: No refund; find a replacement if needed.

For Sahyadri Treks/Camping's and Weekend Backpacking Trips:

• 30+ days before the trek: Full refund in a Trek Panda coupon or monetary refund with a 15% cancellation charge.

• 20-30 days before the trek: 80% refund in a Trek Panda coupon or monetary refund with a 50% cancellation charge.

• Less than 20 days before the trek: No monetary refund; 20% in a Trek Panda coupon if fully paid.

• Ticket transfer: 20% surcharge, subject to the organizer's decision.

• No-show or illness: No refund; find a replacement if needed.

• Advance Booking amount: Non-refundable.

Important Note:

• Trek Insurance, train cancellation, and agent charges are non-refundable if the trek is canceled within 6 days before departure.

• No refund 15 days before NY and Christmas events.

If We Cancel a Trek:

• Natural calamities or unrest: No refund if the trip has started.

• Before departure: Full refund except for train and bus cancellations.

• Sahyadri treks: opt for event shift or full refund if canceled due to low participation.

• Medical emergencies or COVID: Regular cancellation policy applies.

• Transport issues: Alternate arrangements made; participants bear costs.

Trip Delays and Connecting Transport Failures:

• Trek Panda will assist with alternate arrangements for delays but participants bear the costs.

Cancellation Process:

• Email us at contactus@trekpanda.in with your details.

• Cancellation policy applies from email receipt.

• Refund processed within 2-5 working days.

• No phone or WhatsApp cancellations; email only.

• Any extra costs incurred due to extension/change of the itinerary because of natural calamities, train/ bus delays or cancellation, road blocks, vehicle breakdown, etc. factors beyond the control of "Trek Panda" and its associates.